Cardholder Services


smartOne Customer Service is available 24/7/365! If you have questions about your account, need to activate or register a card, report a lost or stolen card, or to check your balance, call the phone number listed on the back of your card, or click on the appropriate link below to manage your account online.


smartOne Prepaid award card balance

For Award Cards starting with:
4247, 4289, 4357, 4373,
4821, 4862, 5113, 5303,
5306, 5334, 5435


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smartOne Prepaid award card balance

For Award or Gift Cards starting with:
4080, 4139, 4126, 4581,
4743, 5116, 5216, 5364, 6011
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smartOne Prepaid paycard balance

For all Pay Card accounts:


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